Frequently asked questions

1. Create an Account: Visit GoldUnion Account Creation (https://gold-union.com/account/  and sign up.
2. Confirm Your Account: Check your email for a confirmation link. Click the link to activate your account.
3. Start Shopping: Once your account is validated, add your preferred gold and silver coins or bars to your cart.
4. Need Assistance?: If you need help with account setup, placing an order, or navigating the website, call us at (US Phone number).
5. Ready to invest? Visit www.gold-union.com and secure your precious metals today!

Yes, all prices shown are final—no additional fees. Prices are updated every minute, reflecting the current gold and silver market rates in New York. For more details on purchase and sale prices, check out our precious Gold Price Chart: : Gold price

We offer 4 payment options:

- Credit/debit card (excluding prepaid cards)
- Bank Wire
- eCheck
- Paper check

Bank wire:

- We expect to receive your payment within 3 (three) business days of placing the order. We only accept same-day bank wire payments and no ACH transactions

Check Payment Policy:

- We hold all check payments, including eChecks, for 4 to 5 business days to ensure bank clearance before processing orders. If your bank delays confirmation, additional holding days may be required.

- To avoid this waiting period, we recommend same-day bank wire payments.

- Your order is held for (4) four to (5) five business days after payment is processed before shipping.

- To avoid this waiting period, we recommend same-day bank wire payments.- Your order is held for (4) four to (5) five business days after payment is processed before shipping.

Once we receive your payment, we will send you a confirmation email to notify you that the payment has been successfully processed.
This ensures you are promptly informed and can expect the next steps in order fulfillment.

Yes, at GoldUnion, we prioritize the protection of your personal data. Our website employs advanced security measures, ensuring safe navigation, secure payment processing, and privacy protection. You can make your purchases with complete confidence and confidentiality.Yes, at GoldUnion, we prioritize the protection of your personal data. Our website employs advanced security measures, ensuring safe navigation, secure payment processing, and privacy protection. You can make your purchases with complete confidence and confidentiality.

Yes, purchasing precious metals requires a valid identification document (such as an ID card, passport, driver's license, or residence permit) for each order.

Requirements Include:

- Government-Issued ID: A driver's license, state ID, or passport is needed to verify your identity.

- Social Security Number (SSN): We may request your SSN, particularly for larger transactions, for tax reporting purposes.

- Proof of Address: You may need to provide a utility bill, bank statement, or another official document that verifies your current address.

- Tax Forms: If you purchase significant amounts of precious metals (generally above $10,000), you will need to complete tax forms such as IRS Form 8300.

- Business Documents: If you are purchasing for a business, additional documentation like business licenses or articles of incorporation may be necessary.

- In-Store Orders: Bring two forms of ID when placing your order.

- Online Orders: To verify your identity, please email your ID to contact@gold-union.com.

Your order will be shipped only after your identification documents have been verified.

All products on our site are in new condition. Modern gold coins, bars, and ingots are typically new, ensuring you receive high-quality investment pieces.

Please check the state where your order will be shipped, as it may differ from your residence. Currently, we do not collect sales tax in all states; however, this may change in the future as sales tax laws evolve.

The investment plan can be paid for only with a debit or credit card.

Yes, you can suspend or cancel your investment plan at any time.

Shipping costs cover order preparation, product packaging, and insurance based on the value of the package. The fees are as follows:
- Free delivery via pickup to one of our branches.
- $25 for delivery via standard carrier.
- $35 for delivery by premium carrier.

We currently deliver only to mainland United States.

Shipping costs cover the delivery of your package directly to your home or to an agency, whether via standard or premium carrier. You will receive a tracking number by email for your package. If you are not home during the first delivery attempt, the delivery person will make a second attempt to deliver your package. Our shipments are discreet, and we provide a full guarantee in the event of loss.

Orders are typically shipped within 4 to 7 business days after payment is received. Please note:

There is a 5-working-day clearance time for check payments.

For paper check payments over $10,000, the waiting period before shipping is 5 to 10 business days.

To avoid the payment holding period, you may consider paying by same day bank wire.

Additional delivery time may apply depending on the products ordered.

If you are unavailable for any reason (such as vacation or business travel), you may request a delay in the delivery of your order.

If you are not at home during the delivery, our carrier will notify you via email. They will either:

Reschedule the delivery for a later date.
Drop off your package at the nearest relay point.
To collect your package from the relay point, please present your ID and provide a signature.

If you anticipate being unavailable for an extended period, please inform us in advance so that we can schedule the delivery for a time when you will be available.

GoldUnion takes full responsibility for all shipments. Insurance coverage is effective until the acknowledgment of receipt is signed when the package is delivered to your home. For packages sent to a branch, insurance ends upon receipt at the branch.

Yes, after each purchase and shipment on our platform, you will receive a tracking number to monitor your delivery.

We use discreet packaging to ensure there are no visible indications of the contents inside.

Selling your gold is easy! Simply visit our “Branches” page and enter your address in the search bar. This will show you the nearest agency, which you can call for an appraisal and to sell your precious metals.

The price shown on our website’s simulator does not include fees, which are deducted from the price per gram.

No, we do not buy back euro coins.

Precious metal dealers are generally not required to pay sales tax when buying precious metals from consumers.

However, sales tax may apply when the dealer sells the metals to customers, depending on the jurisdiction.

Sales tax rules on precious metals vary by state. In some states, transactions involving certain types of precious metals (like gold, silver, platinum, or palladium bullion) are exempt from sales tax if they meet specific purity or investment criteria.

Appraisals are completely free and come with no obligation.

We accept gold, solid silver, and platinum.

Yes, you can visit your local branch for an appraisal, to buy, or sell without needing an appointment.

We are here to assist you! You can reach us through the following methods: Call us at (US Phone)Available Hours: Monday to Saturday: 9:30 am. - 6:00 pm.For any inquiries, please email us at hr@gold-union.com. We respond to emails all week.Feel free to reach out with any questions or concerns. We look forward to hearing from you!

To apply, please send your application to hrgoldunion@gmail.com (US email to be created).

Yes, physical gold and silver investments are subject to capital gains tax. The tax is calculated based on the difference between your purchase price and the selling price. The Internal Revenue Service (IRS) classifies gold and silver as collectibles, which are taxed at a maximum rate of 28% on long-term capital gains.

What transactions must precious metals dealers report?

Dealers are required to report certain transactions, including:Suspicious Activity Reports (SARs): Filed for transactions suspected of involving illegal activities or violations of federal laws.Currency Transaction Reports (CTRs): Filed for cash transactions exceeding $10,000.

You must provide a valid ID such as an Identification Card, passport, residence permit, or driver's license.

Due to the nature of the precious metals market and the constant fluctuations in market prices, all sales of gold, silver, platinum, and other precious metals are final. Once a transaction is completed, it cannot be canceled, changed, or refunded. This policy ensures transparency and protects both parties from market volatility.

For non-precious metal items, such as accessories or services not affected by market changes, standard cancellation policies may apply.

If you have any questions regarding this policy, please contact our customer support team for assistance.

All orders placed with GoldUnion must be paid by the person whose name appears on the invoice. For security reasons, the name on the bank account must match the name on the invoice for the payment to be processed.

When buying or selling precious metals, identification is required by law. Precious metals dealers are subject to federal regulations, particularly under the Bank Secrecy Act (BSA) and the USA PATRIOT Act.

Precious metals dealers must maintain detailed records of all transactions for a minimum of five years. These records should include:

Details of the buyer or seller

Type and quantity of precious metals involved

Method of payment

This applies to both in-person and public sales transactions.

Yes, another person can collect your order if they present both your valid ID and their own. They must also provide a signed power of attorney.

We work with both individuals and businesses. For company orders, the company must be registered in the United States. You will need to provide your business legal documents (EIN, sales tax permit and the identity card of the person placing the order. Please send these documents to contact@gold-union.com.

You can make an appointment at one of our branches or schedule a visit to your home by using the form on our home page.

GoldUnion accepts cash payments.

We only accept payments in Dollars.